Thank you for shopping with WE GET TO DO THIS™️.
We take pride in the quality of our products and want you to feel confident in every purchase. If there is an issue with your order, we’re here to help.
Return Eligibility
We accept returns on eligible items within 7 days of delivery, provided that:
• The item is unused and unworn
• The item is returned in its original condition and packaging
• The item is free from stains, odours, pet hair, damage, or signs of washing
For hygiene and quality reasons, we cannot accept returns on items that have been worn, washed, altered, or damaged after delivery.
How to Request a Return
To request a return, please contact us within 7 days of receiving your order.
📱 WhatsApp: +27 67 292 9170
Please include:
• Your order number
• The item(s) you wish to return
• The reason for the return
• Clear photographs if the item
Our team will review your request and provide further instructions.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or different from what you ordered, please contact us within 7 days of delivery.
Once the issue has been reviewed and approved, we will, at our discretion:
• Replace the item
• Exchange the item
• Issue a refund
Where applicable, return shipping costs for approved faulty or incorrect items will be covered by WE GET TO DO THIS™️.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome of your refund request.
Approved refunds will be processed to the original payment method used during checkout.
Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.
Exchanges
If you require a different size, please contact us within 7 days of receiving your order.
Exchanges are subject to stock availability and approval of the returned item.
Customers are responsible for return shipping costs on size exchanges unless the item supplied was incorrect.
Sale Items
Items purchased during promotional sales, clearance events, or marked-down offers may not be eligible for return or refund unless faulty, damaged, or incorrectly supplied.
Non-Returnable Items
The following items cannot be returned unless faulty or incorrectly supplied:
• Items that have been worn or washed
• Items returned outside the return period
• Gift cards and digital products (if applicable)
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
📱 WhatsApp: +27 67 292 9170
At WE GET TO DO THIS™️, we’re committed to delivering quality products and exceptional service. If something isn’t right, we’ll work with you to find the best possible solution.